Do you wish to return your order? No problem! We’ll be happy to receive it as long as:
- The product has been bought within 30 days
- The original packaging is still available and intact
- ALL plastic is still in place on the product
- The product appear as new
Return: We will return your money within 10 working days
Follow the instructions here:
Do you wish to return your order partially or completely and do you live up to our demands shown above? If so please follow the instructions below:
1. Print your return label
Find your return label through this link. You have to insert your order number and e-mail and hereafter fill out the fields. When this is done you’ll receive your return label per e-mail. Remember to put your delivery note into the box together with the items you wish to return.
2. Put the return label on the box
Put the return label outside the original box, in order to make sure that the goods are wrapped safely.
3. Deliver the package to CoolEurope
Handover the package to CoolEurope at a postoffice or the like – Remember to get a receipt.
4. The package will be returned to us
The package will now be sent to us by the distributor.
5. You will receive your refund
We will send your money back within 10 working days withdrawn the cost of return of 9,95€.
Do you wish to purchase another product i.e. in a different size, then please place a new order on the website so we may ship it to you as soon as possible!
Got any questions for our return policy? Then read more about our terms or contact us via our Chatbot!