Frequently asked questions
What happens, when i have placed my order?
When your order is completed, you will receive an order confirmation on the screen immediately, as well as the same order confirmation in your e-mail. It is therefore important that you check your receipt thoroughly for any errors and notify us as soon as possible in the event of an error.
How long does it take, for my order to get delivered?
We strive to deliver all orders within 3-6 days. During busy periods, an extra day delivery time may occur in some cases. We are known for fast delivery and do everything we can to comply with this! However, in some cases there may be backorders and if this happens, we will immediately inform you about this.
Can i make changes to my order?
If you would like to make changes to your order, please contact customer service by email or phone. If your order is already packed or shipped, it is not possible to change.
Can I cancel my order?
You can, as long as the package is not packed or shipped. Contact our customer service and have your order number ready.
How do i return an item?
We have created a safe and easy return portal that you can follow to make a return to us. Click HERE.
I just opened my package and there is a wrong / defective item – what to do?
Of course, we are very sorry if you have received a defective, dirty or incorrect item. However, if this is the case, you must return the item in the original packaging as soon as possible. If necessary contact our customer service.
does the badminton-shop have a physical store?
Yes, the Badminton-shop – in collaboration with Ketshop.dk – has a physical store in the heart of Odense, Denmark.
It is actually Denmark’s largest store with it’s 180 square miles! Here you can feel and try our large assortment and see it in real life. This solution is ideal, as we thus have both a strong webshop and a nice physical store, so you can get the sharpest prices on the market.
From the store in Odense we run our several danish as well as international webshops for badminton, tennis, padel and squash. So if you ever come by Odense in Denmark, then stop by and have a good chat with the staff, who all are experts in racket sports.
5220 Odense SØ
If you got any questions, or if you are in need of personal advice, then please feel free to reach out to us here:
Press 1 for questions for a specific web order, please have the order number ready.
Press 2 for product guidance and pickup in store.